Account Manager

Our client is dedicated to providing high-quality tools and equipment to valued customers. Their extensive range of products and exceptional customer service have established them as a leader in the industry. Our client is seeking a skilled and enthusiastic Account Manager to join the team and help them continue to deliver outstanding service and build strong customer relationships. 

As an Account Manager, you will be the primary point of contact for key clients and will play a critical role in managing and growing our customer accounts. You will be responsible for understanding customers' needs, providing tailored solutions, and ensuring a high level of satisfaction. Your role will involve both sales and customer service responsibilities to enhance client retention and drive business growth.

Key Responsibilities

• Develop and maintain strong relationships with existing clients, serving as their main contact for all account-related matters.
• Understand clients' needs and provide personalized recommendations and solutions to meet their requirements.
• Manage and oversee the entire sales process, from initial contact and negotiation to order fulfillment and post-sale support.
• Act as a liaison between clients and internal teams, including sales, logistics, and customer service, to ensure seamless order processing and resolution of any issues.
• Identify and pursue opportunities for account growth and expansion, including upselling and cross-selling products and services.
• Monitor and analyze account performance, providing regular reports and insights to clients and internal stakeholders.
• Address and resolve any client concerns or issues promptly and effectively to maintain high levels of customer satisfaction.
• Stay informed about industry trends, market conditions, and competitor activities to better serve clients and adapt strategies accordingly.

Qualifications

• Minimum of 2-3 years of experience in account management, sales, or customer service, preferably within the tool or industrial equipment industry.
• Strong understanding of tool products and their applications is highly desirable.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse clients.
• Proven ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.
• Strong problem-solving skills and a proactive approach to addressing client needs and concerns.
• Proficiency in Microsoft Office Suite and CRM software.

Benefits

• Access to company vehicle 
• Access to company phone and laptop
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.

How to Apply: If you are passionate about delivering exceptional customer service and have the skills to manage and grow client accounts effectively, we invite you to apply!

Please send your resume and a cover letter detailing your relevant experience and why you are a great fit for the role to jobs@aarecruit.com.au with the subject line “Account Manager Application - [Your Name].